Missed Call Text-Back for pharmacies
Every missed call gets an instant WhatsApp message with your timings, location and a booking link, so no enquiry dies on a busy line. Built for pharmacies in India, where the leak we see most is medicine availability questions on WhatsApp.
What is included in the setup
- Missed-call trigger on your business number
- Branded WhatsApp reply template
- Booking link and location pin
- Weekly missed-call report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for pharmacies
Customer: Hi, do you have Telma 40 available? Also is home delivery possible for Patia? Bot: Hi! We missed your call — this is [Pharmacy Name]. We're open Mon-Sat 9am-9:30pm, closed Sundays. Here's our location: [map pin]. Please share what you need here and our pharmacist will confirm stock and delivery within a few minutes.
Illustrative exchange from our guide for pharmacies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Evening rush, both staff billing customers | Call rings out, no record it happened | Caller gets instant WhatsApp with timings and a chat link |
| Sunday, shop closed | Caller assumes number is wrong or shop shut down permanently | Caller sees your weekly-off note and comes back Monday |
| Elderly customer calling about home delivery | Call missed, family tries a different pharmacy that answers | WhatsApp reply lets them type their need at their own pace |
| New customer found you on Google Maps, calls to check stock | No answer, they call the next result on the list | Location pin and booking link keep them engaged with you |
| MR or stockist calling during a rush hour | Missed, sometimes not called back at all that day | Same auto-reply keeps the line open until staff replies |
| Owner reviewing the week | No visibility into how many calls were actually missed | Weekly report shows count and peak missed-call hours |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your pharmacy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for pharmacies
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.