Missed Call Text-Back for diagnostic labs
Every missed call gets an instant WhatsApp message with your timings, location and a booking link, so no enquiry dies on a busy line. Built for diagnostic labs in India, where the leak we see most is report-ready and home-collection queries.
What is included in the setup
- Missed-call trigger on your business number
- Branded WhatsApp reply template
- Booking link and location pin
- Weekly missed-call report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for diagnostic labs
Customer: Hi, I called but no one picked up. Do you do home collection for a fasting blood sugar test tomorrow morning? Bot: Hello! Sorry we missed your call. We're open 7 AM–8 PM, Mon–Sat. Home collection is available — you can book your slot here: [booking link]. Our lab is located at [location pin].
Illustrative exchange from our guide for diagnostic labs; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| 9–11 AM sample collection rush, phones busy | Calls go unanswered, caller assumes lab is closed | Missed caller gets instant WhatsApp with timings and booking link |
| Post-lunch "report ready" calls | Desk staff juggling reports and calls, some go unanswered | Caller gets location and a link to check/collect, desk follows up when free |
| Evening enquiry after last technician leaves | Call rings out, no message, caller tries another lab | Auto-reply confirms next-day home collection slot availability |
| Sunday or holiday (chhutti) | No one answers, no way to know you're shut | Caller gets timings so they know when to call back or book online |
| New enquiry from a doctor's referral | If unanswered, referral is wasted since patient tries elsewhere | Caller has your booking link saved in WhatsApp for whenever they're ready |
| Weekly review of missed calls | No visibility — owner doesn't know how many enquiries were lost | Weekly report shows missed-call volume and peak hours, so staffing decisions are based on numbers not guesswork |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your diagnostic lab. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for diagnostic labs
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.