Service status
Status and incident log
A plain log of incidents affecting hosted setups, kept by hand and updated within one business day of any event.
| Date | What happened | Impact | Resolution |
|---|---|---|---|
| September 2026 | Catalog launched. No incidents recorded. | None | – |
How incidents are handled
Critical outages we cause are acknowledged within 1 business day with a 24-hour fix target; other fixes within 3 business days. If a critical outage caused by us exceeds 72 hours, the affected client receives one free week of care plan. Platform outages (Meta, Google, telephony) are outside our control and are noted here when they affect clients. Full terms in the service level agreement.