Customer Feedback Survey Bot for spoken English institutes
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for spoken English institutes in India, where the leak we see most is batch timing and fee questions.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for spoken English institutes
Customer: 5 Bot: Great to hear! How would you rate today's trainer — Ms. Priya? Customer: 4 Bot: Thanks! Anything about batch timing or fees you'd like us to know? Customer: Batch runs a bit over time, ends up making me late for my job.
Illustrative exchange from our guide for spoken English institutes; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Trainer runs 15 min over, student late for office | Nobody knows till renewal drops | Flagged same evening, you adjust trainer's pacing next week |
| New batch's fee explanation was unclear at enrollment | Student quietly doesn't renew after trial | Caught in trial-batch survey, front desk calls to clarify before decision is made |
| One trainer consistently rated lower on "pace" | Owner finds out via dropout numbers 2 months later | Shows up in monthly dashboard within first 2-3 weeks |
| Happy student who'd give a great Google review | Never asked, review never happens | Testimonial captured automatically from a 5-star response |
| Chhutti season (exam months) — attendance and mood dip | Owner assumes it's just seasonal, doesn't dig deeper | Survey responses show if it's genuinely seasonal or a specific batch issue |
| Owner traveling, can't personally check on batches | Feedback loop stops entirely | Alerts still hit phone regardless of owner's location |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your spoken english institute. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for spoken English institutes
Same setup, other education business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.