Customer Feedback Survey Bot for academies
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for academies in India, where the leak we see most is trial class booking chaos.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for academies
Customer: Hi, thanks for the class today Bot: Glad to hear that! Quick question — how would you rate today's trial class for Ananya, from 1 to 5? Customer: 5, she loved it Bot: Wonderful! Would you be okay if we shared your feedback (just your first name and the batch) as a testimonial on our Instagram or website? Customer: Yes sure, no problem Bot: Thank you! One last thing — is there anything about the batch timing or the trial that we could improve? Customer: No, it was perfect, same time works well for us
Illustrative exchange from our guide for academies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Trial class ends on Tuesday | Parent leaves, front desk forgets to follow up, enquiry goes cold | Bot messages same evening, captures interest, flags if parent seems unsure so you can call |
| Instructor consistently runs 15 min late | Nobody notices until a parent complains loudly at the desk | Low ratings cluster around that batch in the monthly dashboard — visible before it becomes a pattern |
| Happy parent at pickup says "bahut accha" | Compliment is lost, no record, no use for marketing | Bot captures it as a written testimonial with permission, ready for Instagram post |
| Student stops coming after fee renewal date | You assume they moved cities, no real answer | Check-in message a month prior surfaces "batch clash with school exams," giving you a chance to offer a reschedule |
| Annual day selection upsets a parent | Parent posts a public Google review same night | Alert reaches you same day, you call before the frustration turns into a public post |
| Month-end review of academy performance | You go by gut feeling and loudest complaints | You have an actual number: average rating per batch, response rate, testimonial count |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your music & dance academy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for academies
Same setup, other education business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.