Customer Feedback Survey Bot for schools
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for schools in India, where the leak we see most is admission enquiries and fee reminders.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for schools
Customer: Hi, this is Neha, Ayaan's mother. We visited for the LKG admission enquiry yesterday. Bot: Hi Neha! Thanks for visiting Bharat Public School yesterday. On a scale of 1-10, how likely are you to recommend us to another parent based on your enquiry visit? Customer: 6 Bot: Thanks for the honest rating. What's the one thing that could have made the visit better? Customer: The counsellor was helpful but we waited 25 minutes before anyone attended to us. Bot: That's useful feedback, we'll pass it on to the admission team right away. Thank you, Neha.
Illustrative exchange from our guide for schools; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Parent unhappy with admission enquiry visit | Complains in parent WhatsApp group days later | Bot flags low rating to principal same evening, callback happens next morning |
| Fee reminder sent to 300 parents | No feedback loop, accounts team assumes tone is fine | Survey shows 15 parents rated reminder poorly, accounts team softens wording |
| Happy parent after PTM | Positive experience goes unrecorded | Bot asks for testimonial, school gets a quote for the prospectus |
| Transport delay resolved | Resolution logged in register, parent sentiment unknown | Survey confirms whether parent actually felt resolved or just quieted down |
| Term-end review meeting | Principal relies on anecdotes and staff impressions | Dashboard shows actual satisfaction trend by category (admission, fee, transport) |
| New academic year admission season | Admission team overwhelmed, enquiry follow-up quality drops | Survey response volume itself flags which enquiries were rushed or under-attended |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your cbse school. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for schools
Same setup, other education business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.