Customer Feedback Survey Bot for coaching centres
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for coaching centres in India, where the leak we see most is admission season enquiry floods.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for coaching centres
Customer: 5 stars honestly. Ma'am explained the trigonometry chapter so well, my son finally understood identities. Bot: That's wonderful to hear! Would you allow us to share this as a short testimonial (with your first name) on our website and social media? Customer: Yes sure, no problem
Illustrative exchange from our guide for coaching centres; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Demo class ends, parent seems unconvinced | Counsellor follow-up call goes in blind, doesn't know the real objection | Counsellor sees the flagged low rating and reason before calling — pitches to the actual concern |
| Monthly test results go out | Happy parents say nothing; centre has zero fresh testimonials for the next admission drive | 4-5 star responses get a testimonial ask same evening, replies collected within a day or two |
| A faculty member's teaching pace is a problem | Only surfaces at term-end when the student doesn't renew | Surfaces within days via the "faculty" follow-up question, batch reshuffle still possible |
| Front desk staff is overloaded during enquiry season | No one has time to call for feedback, so no feedback exists | Survey sends itself; front desk only adds the number once at intake |
| Centre head wants to know which batch is struggling | Finds out from a drop in next term's enrolment numbers | Monthly dashboard shows batch-wise satisfaction dip a month earlier |
| Parent is unhappy about hostel/facility issue (for residential coaching) | Complaint reaches you via word-of-mouth or a bad Google review | Flagged same-day, addressed before it becomes a public review |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your coaching centre. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for coaching centres
Same setup, other education business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.