Customer Feedback Survey Bot for computer institutes
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for computer institutes in India, where the leak we see most is course comparison questions.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for computer institutes
Customer: The Tally sir was really good, cleared all our GST doubts. Lab computers are a bit slow though. Bot: Thank you! We're glad the Tally sessions helped. Sorry about the lab speed — we're noting this down and someone from our team will follow up. Would you be okay if we shared your feedback about the faculty on our website?
Illustrative exchange from our guide for computer institutes; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Student finishes Tally batch on Thursday | No one asks for feedback; testimonial opportunity lost | WhatsApp survey sent Thursday evening, testimonial captured same night |
| A batch is unhappy about a substitute faculty | You find out weeks later from a dropped enrolment | Same-day alert with student's exact comment, you call before Friday |
| Parent calls asking "how good is your placement support" | You quote 2-year-old success stories from memory | You pull last month's dashboard with real batch-wise ratings |
| Month-end review with faculty | Based on attendance numbers only, no student voice | Faculty-wise satisfaction scores available alongside attendance |
| New admission brochure needs updating | Old testimonials from students who've moved cities | 5 fresh, tagged testimonials from the last 30 days ready to use |
| Front desk busy during peak enrolment hours | Feedback collection skipped entirely on busy days | Bot runs automatically regardless of front desk workload |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your computer training institute. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for computer institutes
Same setup, other education business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.