Service Level Agreement

Version 1.0 · Effective 1 November 2026

1. Uptime target

99.9% monthly network and host availability, excluding scheduled maintenance announced 48 hours in advance.

2. Credits

If availability falls below 99.9% in a month, you may claim a service credit of 5% of that month's fee for every full hour of downtime beyond the target, up to 50% of the monthly fee.

3. How to claim

Email support@bharataisaathi.com within 7 days of the incident with your server ID. Credits are applied to your next invoice.