WhatsApp Catalog & Order-Taking Bot for nursing homes
Customers browse your catalog on WhatsApp, place orders and get order updates, without you typing a single reply. Built for nursing homes in India, where the leak we see most is front desk overloaded with admission queries.
What is included in the setup
- WhatsApp catalog setup
- Cart and order confirmation flow
- Order status updates
- Daily order summary
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for nursing homes
Customer: Hi, is a private AC room available for a cataract surgery next Tuesday? Bot: Thanks for reaching out! We have Private AC rooms available. Tariff: ₹2,800/day. Would you like us to hold a room for Tuesday and have our admission desk call you to confirm? Customer: Yes please Bot: Noted! Reference: ADM1042. Our admission desk will call you within 30 minutes to confirm the booking and pre-admission formalities.
Illustrative exchange from our guide for nursing homes; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Evening room enquiry calls (post 8 PM, desk short-staffed) | Missed calls, family calls competitor hospital next morning | Enquiry captured on WhatsApp instantly, admission desk follows up next morning with context already noted |
| Attendant needs medicine for admitted patient at odd hours | Walks to pharmacy counter, waits in line, or calls reception repeatedly | Orders from catalog on phone, gets pickup-ready notification, no walk needed until collection |
| OPD slot enquiry for a specific consultant | Receptionist checks a physical register while other calls wait | Bot shows doctor's available slots from catalog, books instantly or flags for confirmation |
| Discharge day — family asking about final pharmacy bill items | Verbal back-and-forth at counter, items missed or double-counted | Order history on WhatsApp thread gives a clean list of what was ordered and when |
| Weekend rush (Saturday admissions + Monday's elective surgery bookings) | Front desk overwhelmed, some enquiries simply not returned | Bot handles first-level triage all weekend, urgent flags still reach staff, rest wait in queue with acknowledgement |
| Owner reviewing the week's admission enquiries | Relies on receptionist's memory or scattered call logs | Daily summaries give a running, dated record of every enquiry and outcome |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your nursing home. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for nursing homes
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.