WhatsApp Catalog & Order-Taking Bot for pharmacies
Customers browse your catalog on WhatsApp, place orders and get order updates, without you typing a single reply. Built for pharmacies in India, where the leak we see most is medicine availability questions on WhatsApp.
What is included in the setup
- WhatsApp catalog setup
- Cart and order confirmation flow
- Order status updates
- Daily order summary
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for pharmacies
Customer: Do you have Dolo 650, 1 strip, and a digital thermometer? Bot: Yes, both are in stock. I've added Dolo 650 (1 strip) and Digital Thermometer to your cart. Would you like home delivery or store pickup? Customer: Delivery please, near Patia square Bot: Noted. Your order #214 is confirmed — total ₹180. Our team will update you once it's packed.
Illustrative exchange from our guide for pharmacies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Late-evening medicine enquiry | Sits unread until morning, customer already gone elsewhere | Customer browses catalog and orders at 10 pm, staff sees it at opening |
| Regular customer's monthly refill | Re-types the same medicine name and dosage every month | Reorders from cart history in under a minute |
| Counter staff mid-billing, phone buzzing | Staff stops billing to reply "yes available," breaks their flow | Bot answers availability instantly, staff stays on the counter |
| Multiple delivery orders in the evening rush | Staff manually texts each customer "on the way" between tasks | Status updates go out automatically as orders are marked |
| Owner checking the day's business at closing | Scrolls through 40+ chats trying to remember what got confirmed | One daily summary message with totals |
| Festival season (Holi, monsoon flu season) enquiry spike | Enquiries pile up faster than staff can type replies | Catalog handles the volume; staff only steps in for stock exceptions |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your pharmacy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for pharmacies
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.