WhatsApp Catalog & Order-Taking Bot for diagnostic labs
Customers browse your catalog on WhatsApp, place orders and get order updates, without you typing a single reply. Built for diagnostic labs in India, where the leak we see most is report-ready and home-collection queries.
What is included in the setup
- WhatsApp catalog setup
- Cart and order confirmation flow
- Order status updates
- Daily order summary
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for diagnostic labs
Customer: Hi, do you have a diabetes package with home sample collection? Bot: Yes — our Diabetes Care Package includes Fasting Blood Sugar, PP Blood Sugar and HbA1c for ₹650, home collection included in Bhubaneswar. Would you like to book this? Customer: Yes please, for my father, he's 68 Bot: Got it. Please share the address and a preferred time slot (morning 7-9 AM or 9-11 AM) for home collection. Customer: Patia, near KIIT, 8 AM slot works Bot: Booked. Order #DL0472 confirmed — Diabetes Care Package, home collection at 8 AM tomorrow, Patia. Report expected within 24 hours of sample collection. We'll update you at each step.
Illustrative exchange from our guide for diagnostic labs; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Morning rush (9-11 AM) enquiries about test rates | Answered after the sample-collection queue clears, often past 1 PM | Answered instantly, order placed same time |
| "Report kab tak milega" follow-ups | Receptionist interrupts lab work to check and reply individually | Bot sends status update automatically when staff marks it |
| Home collection request outside working hours (evening/Sunday) | Missed till next working day, customer books elsewhere | Booking captured immediately, slot confirmed next morning |
| Repeat customer wanting the same annual package | Has to explain the whole package again over a call | Catalog shows saved package, one-tap reorder |
| Owner reviewing the day's bookings | Manually checks register, WhatsApp chats, and lab software separately | One daily summary message, end of day |
| Peak season (pre-festival health checkups, corporate camps) | Front desk overwhelmed, enquiries go unanswered for hours | Bot absorbs the volume spike without added staff |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your diagnostic lab. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for diagnostic labs
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.