WhatsApp Lead Follow-Up Sequence for nursing homes
Every new enquiry gets a 5-message follow-up over 7 days, automatically, so the leads you paid for stop going cold. Built for nursing homes in India, where the leak we see most is front desk overloaded with admission queries.
What is included in the setup
- 5-step follow-up sequence written for your business
- Lead capture from forms, ads and WhatsApp
- Reply detection stops the sequence
- Weekly conversion report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for nursing homes
Customer: Hi, I wanted to know about admission for my father, he needs post-surgery nursing care for around 2 weeks. Bot: Thank you for reaching out. We do offer post-surgery nursing care with 24-hour monitoring. Could you tell us roughly when admission would be needed — this week or next week? Customer: Probably in 3-4 days, once he's discharged from the hospital. Bot: Understood. We have semi-private and private room options for this kind of care, with tariffs starting around ₹1,800/day depending on the room type and nursing hours needed. Would you like to visit the facility beforehand, or would a call with our nursing supervisor work?
Illustrative exchange from our guide for nursing homes; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Evening enquiry after 7 PM (front desk shift change) | Sits unread till next morning, often lost to a competitor | Auto-acknowledged within minutes, first answer sent same night |
| Family comparing 2-3 nursing homes | You lose the race if you reply after 24 hours | You're often the first and only one to follow up 3 times over a week |
| Festival season or "chhutti" period (staff on leave) | Enquiries pile up, nobody follows up till someone's back | Sequence runs regardless of staff availability |
| Walk-in relative takes your WhatsApp number, doesn't call back | No record, no follow-up, enquiry forgotten | Number entered once, gets full 5-message sequence automatically |
| Ad campaign brings in 40 leads in a week | Front desk manually replies to maybe half, rest go cold | All 40 get the same consistent follow-up regardless of desk load |
| Owner wants to know if the ad spend is working | No visibility beyond "phone rang a lot this week" | Weekly report shows enquiries, replies, and conversions |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your nursing home. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for nursing homes
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.