WhatsApp Lead Follow-Up Sequence for pharmacies
Every new enquiry gets a 5-message follow-up over 7 days, automatically, so the leads you paid for stop going cold. Built for pharmacies in India, where the leak we see most is medicine availability questions on WhatsApp.
What is included in the setup
- 5-step follow-up sequence written for your business
- Lead capture from forms, ads and WhatsApp
- Reply detection stops the sequence
- Weekly conversion report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for pharmacies
Customer: Do you have Telmisartan 40mg in stock? Bot: Yes, Telmisartan 40mg is available. Would you like us to hold a strip for pickup, or should we deliver it to you today? Customer: Deliver please, I'm at Patia Bot: Noted — please share the prescription photo if you haven't already, and we'll confirm the delivery time.
Illustrative exchange from our guide for pharmacies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Lunch-hour rush (1–3 PM), 6 WhatsApp enquiries pile up | Answered late evening or next day, half go cold | Each gets an instant acknowledgment; counter staff follow up when free |
| Customer asks about a diabetes/BP medicine refill, doesn't reply immediately | Enquiry forgotten, no record kept | Sequence keeps nudging over 7 days without staff having to track it |
| Owner takes a Sunday off, shop shut | Messages sent that day go completely unanswered until Monday opening | Sequence still fires the acknowledgment message, reducing the "nobody replied" feeling |
| Meta ad for a free BP check-up camp brings in 20 enquiries in 2 days | Front counter can't handle the spike, several enquiries missed entirely | All 20 are logged and followed up automatically, staff only handle actual replies |
| Customer asks a price on WhatsApp, compares with another shop's silence | No way to know if this customer bought elsewhere | Weekly report shows reply rate, helping you spot messages that go unanswered |
| Prescription-upload enquiry, customer forgets to send photo | Enquiry just sits, no reminder sent | Day 2 or 3 message reminds them to send the photo |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your pharmacy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for pharmacies
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.