Instagram Auto-DM & Comment Reply for diagnostic labs
Comments and DMs on Instagram get answered instantly with your prices and a WhatsApp link, turning followers into enquiries. Built for diagnostic labs in India, where the leak we see most is report-ready and home-collection queries.
What is included in the setup
- Keyword-triggered DM replies
- Comment-to-DM automation
- Story mention replies
- Monthly DM-to-lead report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for diagnostic labs
Customer: Hi, does the full body checkup include thyroid test? Bot: Hi! Yes, our Full Body Checkup package (₹1,499) includes thyroid (TSH), CBC, lipid profile, liver & kidney function, and more. We also offer free home sample collection. For booking or fasting instructions, message us here: [WhatsApp link]
Illustrative exchange from our guide for diagnostic labs; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Reel about diabetes package goes semi-viral on a Monday | 40 comments asking "price," most unanswered by Wednesday | Every comment gets an instant DM with pricing and WhatsApp link within seconds |
| Patient asks about home collection at 9 PM, after staff has left | Sees no reply, messages a competitor lab the same night | Gets an automated reply immediately, books a slot on WhatsApp the next morning |
| Someone tags the lab in their story after picking up a report | Story mention sits unacknowledged, no reply sent | Automated story-mention reply thanks them and shares the WhatsApp link for future bookings |
| Saturday rush — front desk overwhelmed with walk-ins and phone calls | Instagram DMs pile up, checked only Monday | DMs answered instantly regardless of front-desk load |
| Owner wants to know if Instagram is worth the reel effort | No visibility — guesses based on "feels like" engagement | Monthly report shows exact DM-to-lead numbers |
| Festival season, test package promotions running | Comment volume spikes, staff can't keep up, enquiries lost | Same instant-reply flow handles the spike without added staff time |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your diagnostic lab. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for diagnostic labs
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.