Customer Feedback Survey Bot for dermatology clinics
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for dermatology clinics in India, where the leak we see most is high-value enquiries lost after hours.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for dermatology clinics
Customer: 4 Bot: Thanks! And how was your experience with our staff during the laser session today? Customer: A bit long wait but staff was very gentle, no pain at all Bot: Glad to hear that. Anything else you'd like to share about your visit? Customer: My acne scars have visibly reduced after just 3 sessions, very happy Bot: Thank you so much! Would you be okay if we shared this as a testimonial on our page (without your number)?
Illustrative exchange from our guide for dermatology clinics; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Patient has redness after a peel | Doesn't call, quietly doesn't rebook | Flagged same day, doctor calls within the hour |
| Saturday evening rush, 12 patients seen | No time to ask anyone for feedback | Survey fires automatically 2-4 hours later |
| Patient loves her hair regrowth results | Says it verbally to the front desk, forgotten | Captured as text, tagged for testimonial, consent asked |
| Monthly review of which service is underperforming | Owner relies on gut feeling or occasional complaints | Dashboard shows PRP scoring lower than laser, with reasons |
| New Instagram post needed before a wedding season promo | Marketing hunts through old WhatsApp chats for a quote | Pre-tagged testimonial list ready to pick from |
| A regular patient hasn't come back in 3 months | No one notices until she's gone for good | Low or declining ratings pattern visible in dashboard |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your skin & hair clinic. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for dermatology clinics
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.