Customer Feedback Survey Bot for GP clinics
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for GP clinics in India, where the leak we see most is token and timing questions all day.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for GP clinics
Customer: 4 stars for the doctor, but honestly the wait was too long today, almost 50 mins Bot: Thank you for the honest feedback! We're sorry about the wait — we're noting this down for Dr. Sharma's Tuesday schedule specifically. Would you recommend our clinic to family or friends? Customer: Yes, doctor is very good, just fix the timing issue
Illustrative exchange from our guide for GP clinics; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Patient waits 45 min on a busy Monday | Leaves quietly, posts a 2-star Google review at home | Flags low wait-time score same evening; you call back before it becomes a public review |
| New mother asks about a pediatric referral | No record of whether she was satisfied with the guidance | 5-star response with comment becomes a testimonial for your women & child care page |
| Monthly review of clinic performance | Owner relies on gut feeling and occasional complaints heard in person | Dashboard shows Tuesdays and Saturdays consistently score lower on wait time — a real pattern to fix |
| Corporate walk-in for a fitness certificate | Feedback never asked, relationship stays transactional | English-language survey response captured, some become repeat patients for annual checkups |
| Front desk under-staffed during flu season | Complaints pile up verbally, staff too busy to note them down | Alerts still fire automatically even during peak load — nothing depends on staff remembering |
| Owner needs 3 testimonials for a new Instagram post | Searches old WhatsApp chats or asks patients awkwardly in person | Testimonial folder already has 15-20 tagged quotes to choose from |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your general physician. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for GP clinics
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.