Customer Feedback Survey Bot for diagnostic labs
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for diagnostic labs in India, where the leak we see most is report-ready and home-collection queries.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for diagnostic labs
Customer: 4 stars, but the report took longer than promised, I was told same evening Bot: Thank you for letting us know. We're sorry about the delay — a team member will call you shortly to explain and make sure it doesn't happen again.
Illustrative exchange from our guide for diagnostic labs; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Home collection runs 30+ min late | Patient says nothing, quietly doesn't rebook | Low rating flagged same day, manager calls to apologise and offer next slot free |
| Report delayed during viral season rush | Front desk fields angry walk-in calls with no record of who was affected | Survey shows turnaround complaints spiking, owner reallocates lab staff for that week |
| A phlebotomist is consistently rude | Nobody complains directly, patient just doesn't return | Pattern shows up across multiple low scores tied to that visit slot, addressed in staff review |
| Happy patient with a good experience | Feedback exists only if they happen to mention it to staff | 5-star comment captured and reused as a testimonial with consent |
| Corporate/empanelment client audit | Owner has no documented feedback process to show | Monthly dashboard PDF becomes proof of a functioning quality-feedback loop |
| Month-end review | Owner relies on gut feeling and staff anecdotes | Owner has an actual number: X% satisfaction, categorised by collection vs turnaround vs staff |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your diagnostic lab. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for diagnostic labs
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.