Customer Feedback Survey Bot for dental clinics
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for dental clinics in India, where the leak we see most is missed appointment calls during procedures.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for dental clinics
Customer: 3 (wait time) Bot: Sorry to hear that! Was the wait longer than usual today? Customer: Yes, almost 45 minutes past my slot Bot: Thank you for telling us — our clinic manager will call you shortly. We're working on improving Saturday scheduling.
Illustrative exchange from our guide for dental clinics; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Patient unhappy about 40-min wait on a Saturday | Leaves quietly, no one knows | Alert reaches manager same evening; call made next morning |
| RCT patient has lingering pain post-treatment | Complains to family, not clinic; may switch clinics | Flagged as low rating on treatment question; dentist calls within hours |
| Great experience, patient doesn't mention it | No testimonial captured, no review prompted | 5-star response tagged; patient asked if it can be shared as a testimonial |
| Owner wants to know if Monday mornings are consistently rushed | No visibility, just a gut feeling | Monthly dashboard shows Monday morning wait-time scores are lowest |
| New assistant is short with a patient at the counter | Owner finds out weeks later, if at all | Alert same day identifies pattern by shift/staff, addressed quickly |
| Festive season rush (Dussehra-Diwali, exam-season checkups) causes delays | Complaints pile up unnoticed during the busy stretch | Real-time alerts mean the busiest days get the fastest owner attention |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your dental clinic. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for dental clinics
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.