Customer Feedback Survey Bot for pharmacies
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for pharmacies in India, where the leak we see most is medicine availability questions on WhatsApp.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for pharmacies
Bot: Hi! Thanks for visiting Sharma Medicos today. Quick 3 questions (takes 30 seconds): 1) How was your experience today, 1-5? 2) Did you find all the medicines you needed? 3) Would you recommend us to a friend? Customer: 3. No, didn't have Telma 40. Had to go elsewhere. Bot: Sorry about that, we'll note it. Would you like our staff to call you when Telma 40 is back in stock? Customer: Yes please
Illustrative exchange from our guide for pharmacies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Customer didn't find a medicine in stock | Walks out, no record, owner never finds out | Flagged same day; staff can call back once restocked |
| Long wait during evening rush (6-8 PM) | Customer silently frustrated, no feedback loop | Low rating flagged; owner reviews staffing during peak hours |
| Happy customer after fast home delivery | Goodwill stays private, no review posted | Bot asks permission, turns it into a testimonial for Google/WhatsApp |
| Seasonal rush (monsoon fever season, winter flu) | No visibility into which SKUs run out repeatedly | Monthly dashboard shows recurring "not available" complaints by medicine |
| New counter staff still learning billing | Owner hears about mistakes only via word of mouth | Feedback surfaces billing/service complaints within 24 hours |
| Regular chronic-medicine customers (BP, diabetes) | No structured way to check if they're satisfied long-term | Repeat customers get periodic check-ins, building loyalty data |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your pharmacy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for pharmacies
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.