Customer Feedback Survey Bot for spas
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for spas in India, where the leak we see most is package and availability enquiries.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for spas
Customer: 4 Bot: Thanks for the 4 stars! What could we have done better? Customer: The AC was a bit too strong during my facial, otherwise loved it Bot: Got it, we'll adjust the temperature for your next visit. Would you like to share this experience as a review on Google? Customer: Sure, go ahead
Illustrative exchange from our guide for spas; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Client had a cold-room complaint during facial | Never mentioned at counter, silently doesn't rebook | Flagged same evening, owner calls next morning, client rebooks |
| Weekend rush, 15 clients in one afternoon | No one has time to ask anyone how their session went | Every client gets surveyed automatically, no staff time spent |
| Happy client loved her Ayurvedic package | Compliment said verbally to receptionist, then forgotten | Comment captured, consent taken, used as Instagram testimonial |
| New therapist joins, unsure how clients are responding | Owner has no visibility until a client complains directly | Dashboard shows therapist-specific ratings within first two weeks |
| Slow Tuesday, one client cancels last-minute due to a bad prior visit | Owner never learns why that client stopped coming | Low rating from that visit was flagged three weeks earlier — issue could have been caught then |
| Month-end review of how the spa is doing | Gut feel based on which staff mention complaints | Monthly satisfaction dashboard with trends by day, staff, service type |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your spa & wellness centre. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for spas
Same setup, other fitness & beauty business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.