Customer Feedback Survey Bot for salons
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for salons in India, where the leak we see most is walk-in vs booking confusion.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for salons
Customer: 4 stars, the haircut was good but I waited 20 mins even after my booking time Bot: Thanks for letting us know! We'll flag the wait time to our team. Would you like to rebook with the same stylist next time?
Illustrative exchange from our guide for salons; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Client unhappy with a haircut | Walks out silently, never rebooks, you find out never or too late | Bot flags 2-star rating same evening, you call and offer a free touch-up |
| Bridal season, 15 services a day | No time to individually ask anyone how it went | Every client gets the same 3-question survey, no staff bandwidth used |
| Walk-in vs. booking confusion | Booked client feels deprioritized, complains verbally to staff who forget to mention it to owner | Feedback surfaces the pattern in the monthly dashboard — you fix scheduling, not guess |
| Good review needed for Instagram | Owner manually screenshots random WhatsApp chats when they remember | 5-star comments auto-tagged as testimonials, ready to use |
| New stylist joins, performance unclear | You go by gut feel or overheard comments | Ratings tied to visit help you see objectively how clients respond to them |
| Staff off on chhutti, junior covers | No way to know if service quality dropped that day | Feedback that day shows if ratings dipped, tells you if backup staff need training |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your salon. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for salons
Same setup, other fitness & beauty business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.