Customer Feedback Survey Bot for gyms
A 3-question WhatsApp survey after every visit or order, with unhappy customers flagged to you the same day. Built for gyms in India, where the leak we see most is membership price and renewal questions.
What is included in the setup
- Survey flow in Hindi and English
- Instant alert for low ratings
- Monthly satisfaction dashboard
- Testimonial capture for marketing
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for gyms
Customer: Hi
Bot: Hi Rakesh! Thanks for training with us today. Quick 3 questions, takes 30 seconds. How was your overall experience today? (1-5)
Customer: 2
Bot: Sorry to hear that. What was the main issue — trainer, cleanliness, equipment, or crowding?
Customer: Equipment. 2 machines were not working since last week.
Bot: Got it, thank you for telling us. Anything else you'd like to add?
Customer: Please fix soon, paying full fees
Bot: Noted, our manager will call you today. Thanks for the honest feedback, Rakesh.
Illustrative exchange from our guide for gyms; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Member unhappy about a new trainer's approach | Doesn't mention it, quietly skips 2 weeks, doesn't renew | Rates trainer 2/5 same evening, manager calls next morning, trainer adjusted |
| Equipment down (treadmill, cable machine) | Members grumble to each other at the gym, owner finds out weeks later | Multiple low ratings mention "equipment" within 2 days, owner fixes fast |
| Renewal season enquiry (price/plan questions) | Front desk answers inconsistently depending on who's on shift | Feedback flow surfaces common renewal-price confusion, owner standardises the answer |
| Crowding during 6-8 PM slot | Members silently move to a competitor with more machines | "Crowding" flagged repeatedly in the open-text answers, owner adds an early batch |
| Great PT session, member impressed | No easy way to capture this for marketing | 5-star reply triggers testimonial request, used on Instagram same week |
| Month-end review | Owner has no structured view of satisfaction trend | Dashboard shows week-by-week average rating and top 2 complaint themes |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your gym & fitness centre. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for gyms
Same setup, other fitness & beauty business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.