Voice AI Call Answering for builders

What is included in the setup

• Cloud number or forwarding from your line
• Voice script in Hindi and English
• Appointment booking by voice
• Call transcripts and daily summary

What you need before the call

• Your business number for call forwarding, or we provision a cloud number
• The 20 questions callers ask most, with your answers
• Timings and who to escalate to
• Booking destination: Calendar or Sheet

A normal day at a builder & developer with this setup

1. 8:00 AM, before the site office opens, front desk switches on the cloud number; the IVR greets callers in Hindi and English and asks if they are calling for a new booking, an existing flat, or a site visit.
2. 9:30 AM, a walk-in enquiry calls asking about 2BHK price at the ongoing project; bot reads out the current price list and floor plan link, then asks for name, budget, and preferred visit day.
3. Saturday and Sunday mornings, peak site-visit season (festive months like Diwali, Akshaya Tritiya), the bot books site visit slots directly into the calendar and blocks the site executive's day so two families are not sent at the same hour.
4. 12:00 PM, sales office head checks the daily summary WhatsApp message: list of missed calls, new bookings, and visit slots confirmed since morning.
5. 2:00 PM, a broker calls asking about brokerage terms; bot notes the call as 'channel partner enquiry' and routes the transcript to the sales manager instead of the counsellor.
6. 6:00 PM, site executive returns from the day's visits, checks the transcript log to see which visitors asked about possession date or loan tie-up, and calls them back before dinner.
7. 9:00 PM, RM or promoter reviews the full day's call transcripts on phone before planning next day's site staffing.

Rules and platform limits it works within

RERA: the setup never quotes possession dates, price commitments, or carpet area figures beyond what is in the registered RERA project filing; the voice script only reads out the same price list and disclaimers your sales office already uses. TRAI/DLT: any follow-up SMS to a caller (visit reminder, price list link) is sent through a DLT-registered template and sender ID, not a random number. WhatsApp Business policy: the daily summary and visit confirmations go out only to numbers that called in first, so it stays within WhatsApp's opt-in rules. DPDP Act 2023: caller phone numbers and transcripts are stored only for your sales team's use, not shared with outside brokers, and can be deleted on request.

What the leak costs: a worked illustration

Assume a builder's sales office gets 15 calls a day during a launch phase and misses 6 of them - lunch hour, site visits, or after 7 PM. If even 1 in 6 missed callers was a serious buyer and 1 in 10 serious buyers converts, that is roughly 1-2 lost bookings a month on an average unit value of Rs 40,00,000, at a typical margin of Rs 1,50,000-2,00,000 per unit. The setup fee of Rs 20,000 plus Rs 4,000/month care plan is recovered many times over even if it saves one such booking a quarter. This is an illustration only; your actual enquiry volume, unit price, and conversion will differ.

Questions builder & developer owners ask

Our price list changes every few weeks with the launch phase. Will the bot keep quoting the old price?

No. You send us the updated price list or floor plan sheet whenever it changes, and we update the voice script within a day. The bot only reads what you have approved, so it never quotes RERA-sensitive figures on its own.

Site visits need two people - can the bot avoid double-booking a slot when both counsellor and site executive are involved?

Yes. The booking calendar is set up against your actual site visit capacity - number of vehicles, executives available, and slot length. If a slot is full, the bot offers the next open time instead of overbooking.

We get calls from brokers, buyers, and existing flat owners on the same number. Can it tell them apart?

The IVR asks the caller's purpose first - new enquiry, site visit, or existing unit query - and tags the transcript accordingly, so your daily summary separates broker calls from genuine buyer enquiries.