Google Review Collection Bot for pharmacies
After every visit, the customer gets a polite WhatsApp nudge with a one-tap link to leave a Google review. Ratings climb month over month. Built for pharmacies in India, where the leak we see most is medicine availability questions on WhatsApp.
What is included in the setup
- Post-visit review request flow
- Unhappy-customer catch before they post
- Review link with QR for the counter
- Monthly review growth report
What you need before the call
- The accounts the setup connects to (WhatsApp, Google or Meta)
- Your services, prices, timings and address
- Who receives alerts and reports
- Approval for the content the setup will send in your name
A sample conversation for pharmacies
Customer: Sab thik tha, jaldi mil gayi medicine Bot: Great to hear! Would you mind sharing a quick Google review — it takes 20 seconds and really helps us. [link]
Illustrative exchange from our guide for pharmacies; the live setup answers from your own knowledge card.
A typical week, before and after
| Situation | Before | After |
|---|---|---|
| Regular customer picks up monthly refill, no issues | Leaves silently, no review ever recorded | Gets nudge same evening, taps review link |
| BP medicine out of stock, customer annoyed | Goes home and posts a 2-star review that stays up for months | Bot catches the complaint privately, staff calls back next day, no public post |
| Elderly customer sends daughter to collect medicines | No number captured properly, feedback loop broken | QR code at counter lets daughter review on the spot if experience was good |
| Diwali/monsoon-season rush, staff too busy to ask for reviews | Reviews go flat during your busiest, best-service weeks | Nudges go out automatically regardless of counter load |
| Wrong substitute brand given by mistake | Customer complains to friends and family, never to you | Bot routes it to you first, you can correct it before word spreads |
| Owner checks Google rating occasionally, sees it's stuck at 3.9 | No visibility into why | Monthly report shows exactly how many reviews came in and how many complaints were deflected |
How it goes
Message us
Business type, city, what is leaking. We reply within a business day with slots.
20-minute call
We fill the knowledge card for your pharmacy. Setup fee is paid before the build starts.
Live within 48 hours
Once your platform access and Meta verification are complete (verification typically takes 3 to 10 business days). We test with you on a sandbox first.
Care plan
Monitoring, fixes, updates, reports. Cancel from any next billing date.
Guides for pharmacies
Same setup, other clinics & health business types
Tell us your business and the problem to fix first.
One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.