Voice & Chat Agents

Shopify AI Support Agent

A flat-fee AI support agent wired to live Shopify order data that resolves order-status, returns and sizing questions across chat, email and WhatsApp, escalating into Gorgias or Zendesk.

Who it is for

Shopify DTC brands doing 300-5,000 tickets/month in US/UK/CA/AU; Shopify agencies wanting a white-label support add-on.

What is included

Custom Shopify app connection: order status, tracking, returns, subscriptions (Shopify first; WooCommerce quoted separately)
Policy-trained agent (shipping, returns, sizing, promos) in brand voice with a test harness for order-data accuracy
Channels: site chat, email inbox triage, WhatsApp/Instagram DM
Escalation into Gorgias/Zendesk/Freshdesk/Shopify Inbox with full context
Abandoned-cart and post-purchase review flows as add-on after go-live
Monthly care: catalog/policy retraining, deflection + CSAT report, up to 2,000 conversations then pass-through

Why now

Per-resolution SaaS pricing (Gorgias $0.90-$1.00, Intercom Fin $0.99, Zendesk $1.50 per AI resolution) punishes growing stores, and few agencies sell a managed flat-fee agent - https://alhena.ai/blog/best-ai-customer-service-chatbots-for-ecommerce/

Guides

AI Customer Support for Shopify Store: A Buyer's Guide9 min Shopify AI Chatbot Setup That Actually Resolves Orders9 min Shopify Order Status Chatbot: A Buyer's Setup Guide8 min AI Support Agent for Ecommerce: Shopify Setup Guide9 min Gorgias AI Alternative for Shopify: Flat-Fee Order Support Agent9 min Shopify Returns Automation AI: The Support Agent Guide9 min Abandoned Cart Chat Recovery Shopify Stores Actually Use9 min AI Customer Service for DTC Brand: Shopify Support Agent Guide9 min Shopify WhatsApp Support Automation That Actually Resolves Tickets9 min Ecommerce AI Support Agent Pricing: What Shopify Brands Actually Pay8 min Automated support ticket creation from a Shopify returns form8 min Free Form Builder for Website: Shopify Support and Returns7 min Best helpdesk ticketing software with AI for Shopify brands8 min Clearing an AI support ticket backlog: what teams report8 min Customer Feedback Analysis with AI for Shopify Stores7 min How to Create a Chatbot Using AI for a Shopify Store7 min Customer feedback examples for Shopify post-purchase forms8 min How to create a request form in Slack for Shopify support7 min CSAT survey questions to ask after an AI support chat8 min Voice of customer from Shopify support tickets, step by step8 min Form automation software best practices for Shopify support8 min AI-powered ticket system: clean handoffs to Gorgias or Zendesk7 min Closing the feedback loop after an AI support resolution7 min

How it goes

Discovery call

30 minutes on a video call. We confirm scope, integrations and the go-live date.

Setup fee and kickoff

Invoice by payment link. Build starts on receipt.

Build and test

Live within 10 days on a sandbox, then your production accounts.

Care plan

Monitoring, fixes, updates, monthly report. Cancel from any next billing date.

Tell us your business and the problem to fix first.

One WhatsApp message. We reply within a business day with the setup that fits, its fees, and call slots.

Book a free 20-minute setup call Send the form instead